Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at qualitylifestyleglow@outlook.com. Please note that returns will need to be sent to the following address: 7820 Lehele Street, Protea Glen ext 11 1818
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at qualitylifestyleglow@outlook.com.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order.
Please include:
Your order number
Clear photos of the damaged or incorrect product
Photos of the packaging
A short description of the issue
Once we review your request, we will confirm the next steps.
Exchanges
We may offer an exchange if the product received was damaged, incorrect, or defective. Exchanges are subject to stock availability.
Exceptions / non-returnable items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
Skincare products
Body care products
Wellness products
Hair and beauty accessories
Personal care items
Sale or promotional items, unless damaged or incorrect
6. Return Shipping
Customers are responsible for return delivery costs unless the return is due to our error, such as sending the wrong item or a damaged product.
Original delivery fees are non-refundable unless the issue was caused by Quality Lifestyle Glow by Nono.
7. Order Cancellations
Orders can only be cancelled before they have been processed or dispatched. Once an order has been packed, shipped, or collected, it cannot be cancelled.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Refunds are only processed once the return has been approved and the product has been received and inspected.
If approved, your refund will be processed using the original payment method, where possible. Please note that bank or payment processing times may vary.
Please contact us at qualitylifestyleglow@outlook.com.