Shipping policy

Thank you for shopping with Quality Lifestyle Glow by Nono. We aim to process and deliver your wellness and beauty products as quickly and safely as possible.

1. Order Processing

Orders are processed once payment has been successfully received and confirmed.

Please allow 1–3 business days for order processing before delivery or collection is arranged.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Areas

We currently offer delivery within South Africa, subject to courier availability in your area.

Delivery fees and options will be shown at checkout where applicable.

3. Delivery Timeframes

Estimated delivery times may vary depending on your location:

Gauteng: 1–3 business days
Major cities outside Gauteng: 2–5 business days
Outlying areas: 3–7 business days

Please note that delivery times are estimates and may be affected by courier delays, public holidays, stock availability, or incorrect customer details.

4. Delivery Fees

Delivery fees are calculated based on your location, order size, and courier option selected.

The delivery fee will be confirmed at checkout before payment is completed.

5. Collection Option

Collection may be available for selected areas or by prior arrangement.

If collection is available, customers will receive the collection details once the order has been confirmed and prepared.

Please do not arrive for collection before receiving confirmation that your order is ready.

6. Incorrect Delivery Details

Customers are responsible for providing the correct delivery address, phone number, and email address.

Quality Lifestyle Glow by Nono will not be responsible for delays, failed deliveries, or extra courier charges caused by incorrect or incomplete customer information.

7. Missed Deliveries

If the courier attempts delivery and the customer is unavailable, the courier may reschedule delivery or return the parcel.

Additional delivery charges may apply for repeated delivery attempts.

8. Order Tracking

Where tracking is available, customers will receive tracking details once the order has been dispatched.

Please allow time for the courier system to update after tracking information has been sent.

9. Damaged Parcels During Delivery

If your parcel arrives damaged, please contact us within 48 hours of receiving the order.

Please send:

Your order number
Clear photos of the damaged parcel
Clear photos of the damaged product
A short explanation of the issue

We will review the matter and assist accordingly.

10. Delays Outside Our Control

Quality Lifestyle Glow by Nono is not responsible for delays caused by courier companies, weather conditions, strikes, public holidays, incorrect addresses, or other circumstances outside our control.

However, we will do our best to assist you with delivery updates where possible.